Return & Refund Policy

Refund is not possible as the products are customised as per customer requirements.

Product Related Issues

Any issues with the Product will need to be highlighted to our customer care within 7 days of receiving your order. Customware is entitled to deny any claims beyond this reasonable period.

Shipping and Delivery

All Products purchased from the Site shall be delivered to the Member by the Logistics Partner engaged by Customware.

Customware will endeavour to exercise its best efforts to provide expeditious delivery of the products on the estimated arrival date while placing the order. However, Customware cannot accept liability or be held financially responsible under any circumstances for any delay in delivery regardless of the cause of such delay.

Estimated Arrival Date is purely indicative and is subject to change due to changes in conditions post placement of order. Customware disclaims any claims or liabilities arising from any delays or damages for goods in transit.

Customware shall not be held responsible and will bear no liability for delays or damages caused by, but not limited to, bad weather, flight delays, political disruptions, other unforeseen circumstances. Any reasonable delay beyond Customware's control will not constitute a deficiency of service on the part of Customware.

You undertake to provide an accurate postal address to facilitate delivery by Customware. Incomplete address details are likely to result in loss or delay of shipment. Customware will not be held liable for delays or loss of shipments, or any other loss caused due to inaccurate and incomplete address.

You will be liable to pay for the product or service which is undelivered for want of completeness/accuracy of address provided at the time of placing the order. Customware will not be held liable for misplaced, lost shipments, delays, incorrect deliveries, or any other loss caused to the member.

Some deliveries are subject to factors outside of our control. This includes, but is not limited to, unforeseen geopolitical events, international trade complications, state laws and terms and conditions or limitations imposed by our delivery partners. If we are unable to deliver a product due to these factors, we will either issue a refund or provide credit for any amount received in advance from the sale of such Product. Customware will not be held liable for the non-delivery of products resulting from these factors.

You acknowledge that where you request a change to the Product, address, or any other details about the Product or service provided by Customware after placement of order, such a change will result in a change to the original Estimated Arrival Date, subject to availability of the Product at the time and post such change request. While Customware will endeavour to accommodate such changes requested after placement of an order, Customware shall not be held liable under any circumstances for non-execution of such change requests.

Customware shall be entitled to dispose of the Products ordered by you in the event that you are not available for delivery or refuse a second delivery within 7 days of first delivery attempt. While all reasonable care and precautions are taken while disposing of a Product, Customware shall not be liable in any manner whatsoever for any misuse of the Product post such disposal thereof by Customware.

Pricing Policy

All prices, fees, discounts, and promotions posted on the Site are subject to change without notice and are not guaranteed. Placing a product in your cart does not reserve the price shown at that time.

The price charged for a Product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Customware shall not be held liable for any fluctuations in the price of the Product.

Transfer of Title

You agree that the risk of loss and title for any printed Product pass to you upon our delivery to our carrier.

For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.

Warranty on Products

Customware shall not be responsible for: spelling, punctuation or grammatical errors made by you, inferior quality or low-resolution of uploaded images, design errors introduced by you in the document creation process, errors in user-selected options such as choice of finish, quantity or product type, and damage to the Products arising after delivery to you.

Please preview your designs carefully and correct any mistakes and satisfy yourself before placing your order. Customware does not proofread documents created by its users before processing any Product.

If you request a refund, the time it takes for your refund to arrive may depend on your bank. In most cases, you should receive your refund within 30 days.

Contact Us

For any return or refund-related queries, please reach out to:

Grievance/Nodal/Compliance Officer: Somprakash De

Email: info@customware.in

Customer Care Number: +91 8277498158

Customer Support Hours: Monday to Friday, 9:00 am - 9:00 pm | Saturday & Sunday, 9:00 am - 6:00 pm (IST)